NetScout Systems, Inc. today announced it has acquired technology and assets associated with the intelligent Customer Service Assurance (iCSA) product line from privately held Accanto Systems, S.r.l., a subsidiary of Accanto Systems, OY. Accanto Systems OY, headquartered in Helsinki, Finland, and its subsidiary Accanto Systems, S.r.l. headquartered in Modena, Italy, is an established provider of service assurance products for telecommunications service providers that enable carriers to monitor and manage the delivery of voice services over converged, next-generation telecom architectures. The acquisition of voice assurance technology from Accanto Systems will extend the nGenius Service Assurance Solution’s support for Next Generation Network (NGN) voice services, including Voice over IP (VoIP) and Voice over Long Term Evolution (VoLTE), and enable the addition of support for legacy circuit switched voice environments including Signaling System 7 (SS7) and SIGTRAN.
“As voice services remain an essential foundation of service provider offerings, the ability to address both legacy and next generation IP-based voice services has become a pressing requirement for carriers’ service management activities. To meet the ongoing challenges of evolving converged network architectures, service providers need the ability to support data services along with a broad range of voice services in a single, unified IP service management platform,” said Anil Singhal, president and CEO of NetScout. “The technology acquired is consistent with our packet-flow strategy and brings important voice service monitoring capabilities that will strengthen our unified service delivery management strategy and accelerate our time to market to support emerging technologies like VoLTE. In addition, NetScout will be able to address a broader range of voice assurance requirements for both NGN and legacy deployments for mobile, wireline and cable operators.”
The acquired technology from Accanto Systems’ iCSA product line includes all of the Pantera hardware probes, along with middleware and session analysis applications. The acquired technology will extend the nGenius Service Assurance Solution’s extensive control plane and data plane monitoring capabilities to bolster support for NGN voice services, including IP multimedia subsystems (IMS), and add incremental support for legacy circuit switched voice including SIGTRAN and SS7.
“The Accanto technology brings into the NetScout portfolio broad coverage of all legacy SS7 interfaces, STP/IP monitoring, and multi-protocol correlation in fixed and mobile networks,” said Patrick Kelly, Research Director of Analysys Mason. “While NetScout has a leading market position in the IP probe monitoring segment, the Accanto assets will add SS7 monitoring and IMS support, further extending their technology lead. The Accanto technology helps to identify poorly performing devices, network quality issues by cell site, and service outages using the Pantera probes and analysis of data records specific to customers and services.”
With the acquisition, an accomplished team of engineers from Accanto Systems’ Modena location will transfer to NetScout, bringing a significant amount of deep technical expertise in both legacy and NGN carrier voice technologies. Consequently, NetScout has established a development center in the Modena region of Italy. NetScout now has nine research and development centers globally with four in the United States (Massachusetts, California, Virginia and Utah), two in India (Pune and Bangalore) and three in Europe (Ipswich, United Kingdom; Delft, The Netherlands; and Modena, Italy).
NetScout did not assume Accanto Systems’ customer contracts, and current Accanto customer deployments will continue to be supported by Accanto. With this acquisition, Accanto becomes an authorized NetScout reseller of the acquired products (formerly Accanto’s technology) as well as the existing nGenius Service Assurance Solution.